At Vest Gentleman Shop, we believe in providing not just exceptional menswear, but an equally refined shopping experience. Below you’ll find answers to our most commonly asked questions regarding our products, services, and policies.

Product Questions

What types of garments does Vest Gentleman Shop specialize in?
We curate timeless menswear for the discerning gentleman, including:
  • Premium linen suits for summer elegance
  • Tailored cotton dress pants for versatile sophistication
  • Formal tuxedos for special occasions
  • Short sleeve shirts that balance comfort and style
  • Luxury brand items from select designers
How do I determine the correct size for my order?
Each product page includes detailed sizing charts with measurements in both inches and centimeters. We recommend measuring your best-fitting garment and comparing it to our charts. For suits and tuxedos, we suggest consulting with a professional tailor for precise measurements.
Are your luxury brand items authentic?
Absolutely. As purveyors of fine menswear, we source all luxury items directly from authorized distributors or the brands themselves. Every piece comes with full authenticity guarantees.

Shipping & Delivery

What shipping options are available?
We offer two refined shipping solutions:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after processing (1-2 business days)
  • Free Shipping: For orders over $50 via EMS, arriving in 15-25 business days after processing
Do you ship internationally?
Yes, we proudly serve gentlemen worldwide, with the exception of certain Asian countries and remote regions. All international shipments include customs documentation and tracking.
How are my garments packaged for shipment?
Each item receives meticulous preparation with tissue paper and protective coverings to ensure it arrives in pristine condition, ready for immediate wear to your next engagement.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for items in unworn, original condition with all tags attached. Please initiate returns through our customer service team at [email protected].
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days and will appear on your original payment method within 7-10 business days thereafter.

Payment & Accounts

What payment methods do you accept?
We accommodate your preferences with:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, all our garments arrive in elegant packaging with tissue paper and protective coverings that make them presentable as gifts. Include gift messaging instructions in your order notes.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major US holidays.
Where is Vest Gentleman Shop located?
Our headquarters are at:
3482 Counts Lane
Louisville, KY 80027
United States

Should you have any questions not addressed here, please don’t hesitate to contact our customer service team. At Vest Gentleman Shop, we’re committed to ensuring your experience with us reflects the same excellence as our garments.