At Vest Gentleman Shop, we take pride in crafting garments that meet the exacting standards of the modern gentleman. Should any item fail to meet your expectations, our refined returns process ensures a resolution as polished as our tailoring.

Eligibility for Returns & Exchanges

To qualify for return or exchange, items must:

  • Be in original, unworn condition with all tags attached
  • Show no signs of alteration or customization
  • Include original packaging and documentation
  • Be returned within 15 days of delivery
Non-Returnable Items: For hygiene and quality preservation, we cannot accept returns on Tuxedos and Linen Suits from our Luxury Brands collection unless defective. All bespoke or made-to-measure items are final sale.

Returns Process

  1. Initiate Your Return: Email our Customer Service at [email protected] with your order number and return request details within 15 days of delivery.
  2. Receive Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Prepare Your Package: Securely pack the items using the original packaging. Include a copy of your invoice and mark the RMA number clearly on the outside.
  4. Ship Your Return: Send the package to our atelier at:
    Vest Gentleman Shop
    3482 Counts Lane
    LOUISVILLE, US 80027
    We recommend using a trackable shipping service as you are responsible for the package until it reaches us.

Exchanges

For exchanges of size or color (subject to availability), please follow the returns process above and specify your desired alternative in your initial email. We will process the exchange once the original item is received and inspected.

Refund Process

Upon receipt and inspection of your return (typically within 5 business days):

  • Refunds will be issued to your original payment method
  • Processing times: 3-5 business days for credit cards, 5-7 days for PayPal
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Return Request Template

For your convenience, please use the following template when requesting a return:

Subject: Return Request – Order #[Your Order Number] Dear Vest Gentleman Shop Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number], placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Quantity] 2. [Product Name] – [Size/Color] – [Quantity] Reason for return: [Please specify – fit, quality, etc.] For exchanges, I would prefer: [Specify desired size/color if available] Please advise on the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For clients outside the United States:

  • Customs fees and import duties are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges
  • Return shipping costs may be higher – we recommend using your local postal service

Should you require any assistance with your return or exchange, our Customer Service team stands ready to assist at [email protected].

We appreciate your trust in Vest Gentleman Shop and remain committed to ensuring your satisfaction with every aspect of our service.